Your questions answered

It depends on what you’re looking for. You can find all the details about location, availability and pricing on our Search Apartment Dashboard. Or chat with us on 1800 317 021 if you have any other questions.

See Search Apartment Dashboard here

In every apartment, you’ll find a refrigerator, dishwasher, microwave, washing machine and dryer included.

Some of our apartments are offered with a furniture package included. You can view availability and details on our Search Apartment Dashboard or talk to the  team on 1800 317 021.

See here for Search Apartment Dashboard

Yes, subject to size and breed restrictions, we accept up to two pets per apartment. But we do allow more than 2 goldfish! We warmly welcome pet owners and understand the significant role that pets play in enhancing our lives.

Yes, there are some limitations to having pets. Specifically, dogs must be under 20kg, and there is a limit of two pets per apartment. There are also breed restrictions in place, please reach out to the team and we can provide you with more information. These guidelines are in place to ensure a comfortable and harmonious living environment for all residents. If you have any further questions or need assistance, we're happy to discuss further.

We have a range of apartments available with a car park included in the price. Check out the availability on our dashboard.

All apartments have storage of varying sizes within their internal space. However, if you are looking to lease additional storage for large items from snowboards to Christmas trees, we do have additional storage spaces you can lease, subject to availability. Please let the team know if this is something you are interested in.

Yes, and yes, we want you to feel right at home and encourage you to personalise your space. Just let us know what you’re thinking, and we will let you know how. Expressing yourself through paint is one of the easiest and most effective ways to transform a space. Whether you prefer a soothing blue, a classic white, or a vibrant lime green, feel free to paint your apartment in any colour that speaks to you. Life at LIV means you have the creative freedom to make your customisable apartment truly yours. We only ask that the apartment is returned as you found it when you move out.

Definitely, our payment gateway accepts all major credit cards and direct debit.

No. You can set up a direct debit to make it easier but not advanced payment. 

This varies depending on where you call home. In New South Wales it's fortnightly (every 14 days) and in Victoria and Queensland it's four-weekly (every 28 days). We have an online payment portal to help you manage direct debit set-up and to view your balance.

We understand plans change and we have provision for that, just speak to the LIV team and we can discuss options.

Yes! If you're interested in changing apartments, our team can review your current lease status and discuss your requirements, along with any potential fee adjustments.

Your rent covers use of all amenities and you don’t incur additional charges. That means you can use the facilities and join in with the free community events at no extra charge. However, there may be some events with a cost involved but that will be clearly noted before you sign up or join in.

Yes! Residents are free to use the amenities and invite up to 4 visitors to join them at the same time to enjoy the spaces. You will be able to easily book spaces using the resident LIV app.  Visitors must be accompanied by a resident at all times and visiting children under 18 must be actively supervised at all times.  

No, we don’t offer cleaning.  But we can recommendation cleaners and are happy to point you in the right direction.

We have parcel rooms available making deliveries less complicated and options for oversized parcels. 

We use a Bluetooth system which can be installed on your phone or we can provide a swipe card. This gives you access to the building, your apartment and amenities. 

We have a smartphone app designed for LIV residents. Through the app you can book amenity spaces, log a maintenance issue, engage with the LIV team, reference guides for your apartment and appliances or RSVP to community events.

We make life easier with services like welcoming you home and accepting your parcel deliveries. However it’s our Resident Service Ambassadors who make the difference. They’re always ready to make your life easier whether it’s a coffee recommendation, a maintenance issue or just a chat. 

Definitely, just reserve the space and show off our community. You need to accompany your guests throughout the building, as well as supervise children under 18. 

If you've forgotten your password, please go to the login page of the rental application portal and click on the "Forgot Password?" link. Follow the instructions to reset your password, which typically involves entering your email address to receive a password reset link. If you are having trouble logging into the portal and do not use the offer link, use the "Forgot Password" link this will hep ensure that you can reset your password and log in without any issues.

To ensure financial viability for renting, all applicants must meet our rent-to-income ratio criterion. This is calculated based on a 30% threshold of your weekly income. To determine eligibility, we take the weekly rent amount for a 12-month lease and calculate 30% of that figure. Your weekly income must be equal to or greater than this calculation to meet our serviceability standard and qualify for tenancy.

The application process typically takes up to 48 hours, provided that all required documents are uploaded onto the portal and the rent-to-income ratio of 30% is met. This ensures a smooth and efficient review of your application.

Yes, all additional occupants over the age of 18 must be included on your lease. To include them, you'll need to select the option to add an occupant when filling out your initial rental application. Once you submit your application through our portal, it will create a linked application for the additional occupants. Each occupant will receive a separate link to apply, ensuring that all parties can complete their applications together and be included on the same lease.The application process typically takes up to 48 hours, provided that all required documents are uploaded onto the portal and the rent-to-income ratio of 30% is met. This ensures a smooth and efficient review of your application.

Common reasons for a rental application denial include a poor credit history, insufficient income, negative references, a history of evictions, inaccurate or incomplete application details. Always provide accurate information and ensure you meet the rent to income ratio of 30% before applying.

Once your application is approved in Victoria, pay 4 weeks' rent in advance and a 4-week bond. After making the payments, sign the lease agreement on the portal. Additional occupants will receive a DocuSign link via email, which must be signed in order. The bond will be lodged with the RTBA on your behalf. Finally, you must confirm the bond lodgement email to complete the application process.

Once your application has been approved, you will first need to pay the 4-week bond which will be lodge on your behalf on Rental Bonds Board. After the bond payment is confirmed, the lease will be issued, and you will need to pay 2 weeks' rent in advance and sign the lease agreement on the portal. Additional occupants will receive a DocuSign link via email, which must be signed in order.

Breaking a lease usually involves a penalty fee. Please refer to the termination clause in your lease agreement for specific terms and conditions. Typically, a penalty of up to 4 weeks' rent may apply, depending on how much time is left on the lease. Please review your lease to understand the exact fees and notice period required.

Yes, you can add a carpark or storage later, subject to availability. Please contact your property manager for details. However, please note that these spaces are quite limited. LIV is conveniently located close to public transportation, providing alternative options for your commuting and storage needs.

No, utilities are not included in your rent. You will need to sign up for Wi-Fi and electricity separately. The unit comes with energy-efficient white goods, and the building is equipped with solar panels to support sustainability.