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<h1>Cleaning Services </h1>
<h1>Terms & Conditions</h1> <style>
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<p><strong>CLEANING SERVICES</strong></p>
<p>
<strong>TERMS & CONDITIONS</strong></p>
<p>Terms of Engagement<br />
Bond (End of Lease), One Off and Routine Cleaning Services<br />
<br />
These Terms of Engagement (the Terms) set out the agreement between you, the customer, and Challenger Services Pty Ltd (ABN 95 163 895 225) of Suite 2/273 Williamstown Road, Port Melbourne, VIC 3207 (we, us or our), for the supply of bond and routine cleaning services (as nominated by the Customer). By signing these Terms, booking and paying for Challenger Services Pty Ltd services, you agree to these Terms.</p>
<p>
<strong>1. Pricing</strong><br />
Challenger Services Pty Ltd pricing is set out in in the Pricing Summary form you have completed when booking their services. The final price you will pay will depend on the size and condition of the property and any extra services selected. All prices are inclusive of GST.<br />
<br />
Note: Heavily soiled properties, pet treatment, mould removal or rubbish removal may attract an additional charge, which Challenger Services Pty Ltd will tell you about before the clean.</p>
<p><strong>2. Scope of work</strong><br />
The scope of the cleaning services Challenger Services Pty Ltd will provide is set out in Schedule A – Scope, which is attached to and forms part of these Terms. Anything not described in Schedule A is not included unless they agree in writing.<br />
<br />
View Schedule A – Scope of Work<br />
<strong>SCHEDULE A – SCOPE OF WORK</strong><br />
The table below sets out the tasks included in each service type. Any task not listed is excluded unless separately agreed in writing.</p>
<table>
<thead>
<tr>
<th>AREA</th>
<th>TASK</th>
<th>BOND CLEAN</th>
<th>ROUTINE CLEAN</th>
</tr>
</thead>
<tbody>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">External cupboard doors, shelves, splash back and sink cleaned and wiped down</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Fridge wiped down and free of finger marks and grime</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">External surfaces of oven, stove top, dishwasher and microwave clean and grease-free</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Rangehood filter cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Inside of appliances cleaned (dishwasher, microwave, fridge, oven, induction cooktop)</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Inside of cupboards and drawers cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Wipe and vacuum behind, underneath and on top of large appliances and furniture</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Exhaust fans and vents cleaned (kitchen)</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Door handles, light switches and frequently touched surfaces sanitised</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Window tracks and sliding door tracks cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Top of wardrobes and tall cupboards vacuumed and wiped</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Kitchen</td>
<td style="text-align: left;">Garbage bins emptied, wiped and deodorised</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Entire bathroom and shower tiles and toilet cleaned and scrubbed</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Dusting – mirrors, vanity shelving, light switches, surfaces, skirting and door frames</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Shower drain removed and cleaned, basin cleaned, toilet cleaned, floors mopped (hair-free) and shower heads sterilised</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">External surface of washing machine and dryer dust-free</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Inside of cupboards and drawers cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Wipe and vacuum behind, underneath and on top of large appliances and furniture</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Exhaust fans and vents cleaned (bathroom and laundry)</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Door handles, light switches and frequently touched surfaces sanitised</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Window tracks and sliding door tracks cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Top of wardrobes and tall cupboards vacuumed and wiped</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Garbage bins emptied, wiped and deodorised</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bathroom / Laundry</td>
<td style="text-align: left;">Dryer filter cleaned or changed</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Dusting and wiping – mirrors, light switches, AC control pad, paintings, surfaces, TV and cabinet, skirting boards, door frames, dining table, chairs and entry area</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Vacuum under sofa cushions</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">All furniture wiped down</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Sofa inspected underneath and floorboards mopped</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Inside of cupboards and drawers cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Wipe and vacuum behind, underneath and on top of large appliances and furniture</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Exhaust fans and vents cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Door handles, light switches and frequently touched surfaces sanitised</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Window tracks and sliding door tracks cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Top of wardrobes and tall cupboards vacuumed and wiped</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Garbage bins emptied, wiped and deodorised</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Living / Dining</td>
<td style="text-align: left;">Air-conditioning and external grills cleaned (exterior only)</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bedroom</td>
<td style="text-align: left;">Room free from dust – skirting, window ledges, light switches, bedhead, TV, top of wardrobe, door frames and cupboards</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Bedroom</td>
<td style="text-align: left;">Window frames wiped and dust-free</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Bedroom</td>
<td style="text-align: left;">Mattress sanitised (if applicable)</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Bedroom</td>
<td style="text-align: left;">Clean mattress cover fitted (if applicable)</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">General</td>
<td style="text-align: left;">Entire apartment dusted and wiped</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">General</td>
<td style="text-align: left;">All carpeted areas vacuumed, including wall edges</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">General</td>
<td style="text-align: left;">All tiled and floorboard areas swept and mopped</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">General</td>
<td style="text-align: left;">Fabric furniture steam cleaned (if applicable)</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Balcony</td>
<td style="text-align: left;">Balconies cleaned of cobwebs</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Balcony</td>
<td style="text-align: left;">Glass windows cleaned inside and out</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">Spot clean only</td>
</tr>
<tr>
<td style="text-align: left;">Balcony</td>
<td style="text-align: left;">Glass doors cleaned, balcony door frame and railing cleaned, balustrade glass cleaned internally</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;">YES</td>
</tr>
<tr>
<td style="text-align: left;">Balcony</td>
<td style="text-align: left;">Balcony floor waste removed and cleaned</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
<tr>
<td style="text-align: left;">Balcony</td>
<td style="text-align: left;">Balcony railing, balustrade glass and outdoor furniture cleaned (if applicable)</td>
<td style="text-align: left;">YES</td>
<td style="text-align: left;"></td>
</tr>
</tbody>
</table>
<p style="text-align: left;"><strong> </strong></p>
<p style="text-align: left;"><strong>3. Your responsibilities before the clean<br />
</strong>1. <strong>Before a Bond Clean, Property must be Empty and vacated.</strong><br />
Before a bond clean, the property must be completely empty of all furniture, personal belongings and rubbish, and must be fully vacated by the occupant or tenant, before Challenger Services Pty Ltd cleaners arrive. If the property is not empty, not vacated, or access or utilities are not available when Challenger Services Pty Ltd arrive, Challenger Services Pty Ltd may be unable to start. A call-out and/or rescheduling fee may apply, and the booking may be treated as a cancellation under clause 6.<br />
2.<strong> Access.</strong><br />
You must arrange clear access to the property before every type of clean (keys, codes or someone to let us in) at the scheduled time.<br />
3.<strong> Utilities.</strong><br />
Working electricity, hot and cold running water and lighting must be connected and available so Challenger Services Pty Ltd can carry out any clean.</p>
<p><strong>4. Payment</strong><br />
1. <strong>Payment in advance.</strong><br />
Payments for all cleaning work (bond, one off and routine cleaning) must be made in full and in advance, before the clean takes place. Challenger Services Pty Ltd are not obliged to commence work until payment has been received.<br />
2.<strong> Credit card details.</strong><br />
Your credit card details will be collected separately through our secure payment authorisation form, which is provided to you with these Terms and forms part of this agreement.<br />
3. <strong>Extra charges.</strong><br />
Any additional services or charges referred to in clause 2 will be confirmed with you and must also be paid before that work is carried out.<br />
4. <strong>GST.</strong><br />
All prices are in Australian dollars and are inclusive of GST.</p>
<p><strong>5. Cancellations and rescheduling</strong><br />
If you need to cancel or reschedule, please give Challenger Services Pty Ltd at least 48 hours' notice. Cancellations with less than 48 hours' notice, or where Challenger Services Pty Ltd cannot access or start the clean through no fault of theirs, may incur a fee of up to 50% of the booking value to cover our costs. You must notify us of a cancellation or a rescheduling request by email to livapartments@csgroup.com.au.<br />
<br />
<strong>6. Liability</strong><br />
1. Challenger Services Pty Ltd will perform the services with reasonable care and skill. Nothing in these Terms excludes any rights you have under the Australian Consumer Law.<br />
2. To the extent permitted by law, Challenger Services Pty Ltd are not responsible for pre-existing damage, stains or wear that cannot be removed by standard cleaning, or for any loss arising from incorrect or incomplete information you give them.<br />
3. Challenger Services Pty Ltd do not guarantee the return of your rental bond, as the decision to release a bond rests with your landlord or agent and may depend on factors beyond cleaning.</p>
<p><strong>7. Privacy</strong><br />
Challenger Services Pty Ltd collect your personal and payment information only to provide our services and process payment. Challenger Services Pty Ltd handle it in accordance with the Privacy Act 1988 (Cth) and do not share it except as needed to deliver the service or as required by law.<br />
<br />
<strong>8. Governing law</strong><br />
These Terms are governed by the laws of the State of Victoria, Australia, and you and Challenger Services Pty Ltd submit to the jurisdiction of the courts of Victoria.<br />
<br />
<strong>9. Acceptance</strong><br />
By clicking the Accept button you agree to these Terms of Engagement. This is a legally binding agreement. Challenger Services Pty Ltd will then send your booking summary and take you through to payment.</p>